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32 most important email etiquette tips
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Satya Picture
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Posted 30-06-2009Reply

There are many etiquette guides and many different etiquette rules. Some rules will differ according to the nature of your business and the corporate culture. Below we list what we consider as the 32 most important email etiquette rules that apply to nearly all companies. The first rule of writing a good email is Always Keep It Short and Simple and not to make it Long and Lengthy.

32 most important email etiquette tips:

1. Be concise and to the point

2. Answer all questions, and pre-empt further questions

3. Use proper spelling, grammar & punctuation

4. Make it personal

5. Use templates for frequently used responses

6. Answer swiftly

7. Do not attach unnecessary files

8. Use proper structure & layout

9. Do not overuse the high priority option

10. Do not write in CAPITALS

11. Don’t leave out the message thread

12. Add disclaimers to your emails

13. Read the email before you send it

14. Do not overuse Reply to All

15. Mailings > use the bcc: field or do a mail merge

16. Take care with abbreviations and emoticons

17. Be careful with formatting

18. Take care with rich text and HTML messages

19. Do not forward chain letters

20. Do not request delivery and read receipts

21. Do not ask to recall a message.

22. Do not copy a message or attachment without permission

23. Do not use email to discuss confidential information

24. Use a meaningful subject

25. Use active instead of passive

26. Avoid using URGENT and IMPORTANT

27. Avoid long sentences

28. Don’t send or forward emails containing libelous, defamatory, offensive, racist or obscene remarks

29. Don’t forward virus hoaxes and chain letters

30. Keep your language gender neutral

31. Don’t reply to spam

32. Use cc: field sparingly

Explanation: please visit http://satya246.wordpress.com/ for the complete article.

Raj Picture
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  Rated 0 | Posted 23-07-2009

Good one Satya!!

Seglob111 Picture
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  Rated 0 | Posted 01-10-2010

Thank you satya for this 32 tips, this is most usable tips for me, so thanks.


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Gladish Picture
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  Rated 0 | Posted 20-12-2011

nice and very informative topic

Kiran Picture
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  Rated 0 | Posted 21-12-2011

Thanx for the info shared

Satya Picture
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  Rated 0 | Posted 26-03-2012

@ All - Thanks

Steven Picture
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  Rated 0 | Posted 14-06-2019

Thanks for the tips!

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